Phone Consultations

Phone Consultation

Primary care clinician telephone consultation with child mental health specialists:

  • Provider-to-provider consultation line; not intended for use by parents
  • Monday – Friday, 9am – 5pm (except major federal holidays)
  • Calls are answered within 30 minutes or less
  • Phones staffed at all times by a team of mental health specialists (psychiatrist, psychologist, or social worker and care coordinator)
  • Open to any pediatric primary care provider working in or providing care to youth in DC
  • Providers can call about any issue about the mental health of the youth (0-21 years) or their caregiver regardless of family insurance status
  • Primary care providers can complete a consultation request form to request a specific callback time
  • Calls can be processed faster when providers have the following information available:
  1. Provider information—NPI #, call back number
  2. Child information—name, DOB, insurance, zip code (if seeking resources)
  3. Reason for the call
  4. Relevant background information about the case
  • Calls can also be processed faster once providers are enrolled in DC MAP.
  • Calls will be triaged to the appropriate DC MAP clinician if needed.
  • PCPs should receive a written summary of the call within 2 business days

All services are FREE!
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